Last edited by Mizil

6 edition of Seven Secrets of Service Strategy found in the catalog.

Seven Secrets of Service Strategy

by Jacques Horovitz

  • 187 Want to read
  • 13 Currently reading

Published by Financial Times/Prentice Hall .
Written in English

    Subjects:
  • Customer services,
  • Customer Service,
  • Business & Economics,
  • Business / Economics / Finance,
  • Business/Economics,
  • Management - General,
  • Marketing - General

  • The Physical Object
    FormatHardcover
    Number of Pages140
    ID Numbers
    Open LibraryOL9367125M
    ISBN 100273635778
    ISBN 109780273635772

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Seven Secrets of Service Strategy by Jacques Horovitz Download PDF EPUB FB2

This book is a reference guide for senior managers and executives who believe that a sound service strategy is the best way to develop a sustainable competitive advantage. Each of the seven chapters represents a Seven Secrets of Service Strategy book issue for working towards achieving a world-class service edge/5(2).

Find helpful customer reviews and review ratings for Seven Secrets of Service Strategy at Read honest and unbiased product reviews should plan and execute a strategy in service. The seven chapters are well written with excellent elaboration, and I like the summary, and the do's and don'ts much in the end of each chapter very /5.

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